Kitakuoji Clinic

Total reviews: 62
Ōji Station (Namboku/Tōzai Lines) - 5 min walk from Exit 1
  • Extremely helpful with language barriers
  • Rude and arrogant staff on phone
  • Kitakuoji Clinic is a medical facility located in Tokyo with a rating of 4.1/5 stars from 62 patient reviews. The clinic shows a mixed patient experience based on review data. The facility has notable communication challenges, particularly for non-Japanese speakers. While female staff members receive positive feedback for being helpful and kind, some reviews highlight issues with male staff members who have been described as rude or impatient. The clinic’s reservation system allows online booking, though some patients report confusion with the process. One specific issue mentioned is that despite the reservation screen stating “cancellation is possible up until the last minute,” a patient who attempted to cancel 24 minutes before their appointment encountered difficulties. The clinic represents the common challenge in Tokyo of finding medical care with consistent service quality across all staff members.

    Patient Feedback

    Patient reviews of Kitakuoji Clinic show a distinct pattern: female staff are consistently described as “nice and kind” with several patients noting their helpfulness. However, multiple reviews mention negative experiences with male staff members, describing them as “rude,” “irritated,” or “mocking.” Several non-Japanese patients report feeling disrespected during phone calls or in-person visits. The reservation system causes confusion for some patients, with one specific case noting issues with last-minute cancellation despite website promises.

    English Language Proficiency

    Reviews explicitly mention limited English capabilities at Kitakuoji Clinic. One patient states they "have very little Japanese and the staff only had a little English," but notes the staff still "made the effort to translate" rather than turning them away. Another review suggests communication difficulties for non-Japanese speakers. The clinic does not appear to have full English support, though some staff attempt to accommodate non-Japanese speakers with their limited English abilities.

    Contact & Location

    • https://www.sekiaikai.jp/contact/kitaku-ouji/
    • Japan, 〒114-0002 Tokyo, Kita City, Ōji, 2-chōme−17−5 ウェルウェル 2階
    • Ōji Station (Namboku/Tōzai Lines) - 5 min walk from Exit 1
    Monday 3:00 PM - 6:30 PM
    Tuesday 3:00 PM - 6:30 PM
    Wednesday 3:00 PM - 6:30 PM
    Thursday Closed
    Friday 3:00 PM - 6:30 PM
    Saturday 9:30 AM - 12:30 PM
    Sunday Closed

    Ready to Book Your Appointment?

    A few things to keep in mind:

    • Check the doctor's consultation hours listed above.
    • Some clinics require appointments 2-3 days in advance.
    • Include your preferred dates and times when reaching out.
    • Mention if you need English-speaking staff assistance.
    Kitakuoji Clinic

    Need a phone script in Japanese? Click here.

    English Support

    Proficiency Score
    3/5

    Basic