Japanese Red Cross Medical Center

Total reviews: 493
Ebisu Station (23 mins walk, 1.6 km)
  • English-speaking support available
  • Friendly and caring staff
  • Located in Shibuya, this large general hospital is one of Tokyo’s major medical institutions, with a particular strength in ENT services. While the size can make navigation challenging, it’s important to understand their referral system – you’ll need a letter from a local clinic to avoid higher fees (around ¥11,000 without referral). The staff are generally friendly and helpful, though wait times can be quite long, especially for non-referred patients. They offer basic English support, though it varies by department. The hospital handles everything from routine checkups to emergency care, but be prepared for their strict protocols, particularly regarding referrals and appointments.

    Patient Feedback

    Patient experiences vary significantly. Many praise the quality of care and friendly staff attitude, particularly after successfully navigating the referral system. Common complaints include extremely long wait times (3-6 hours reported) and strict rules about referral requirements. Some patients note the higher costs compared to other public hospitals. Emergency services receive mixed feedback, with some reporting difficulty accessing care without prior referrals.

    English Language Proficiency

    The hospital offers conversational English support, but proficiency levels vary by staff member and department. While some doctors can communicate in English, it's best to bring an interpreter for complex consultations. Reception staff generally understand basic English. Important documents and forms are primarily in Japanese, though some basic English guidance is available. Patients report mixed experiences with English communication.

    Contact & Location

    Monday Hours not available
    Tuesday Hours not available
    Wednesday Hours not available
    Thursday Hours not available
    Friday Hours not available
    Saturday Hours not available
    Sunday Hours not available

    Insurance & Payment

    INSURANCE
    International Plans Accepted

    PAYMENT
    Cash, Credit Card, Bank Transfer.

    View insurance guide & coverage options

    Ready to Book Your Appointment?

    A few things to keep in mind:

    • Check the doctor's consultation hours listed above.
    • Some clinics require appointments 2-3 days in advance.
    • Include your preferred dates and times when reaching out.
    • Mention if you need English-speaking staff assistance.
    Japanese Red Cross Medical Center

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    English Support

    Proficiency Score
    4/5

    Conversational